BBC Radio 4 Money Box 

In 2020, Lasting Powers of Attorney in England and Wales went digital. If you had permission to act on behalf of a relative who could no longer do it themselves, you could download a digital certificate to prove it from the Office of the Public Guardian. But some organisations, including His Majesty's Revenue & Customs have told Money Box they will not accept these digital certificates and demand a certified paper copy instead. SFE member,  Melinda Giles, Partner, and Head of Private Client at Giles Wilson shared her thoughts and experiences on the matter before SFE's list of specialist solicitors was highlighted.

https://www.bbc.co.uk/sounds/play/m001gwsc - [00:45 - 09:05]