Payment terms and conditions 

By accessing our website, you agree to abide by the following terms and conditions. These terms and conditions will be handled in accordance with the laws of England and Wales.

Payment

Where payment is required for our products, events, webinars, membership or other services available on this website, it can be done through the iATS EPDQ secure payment portal, or via direct transfer to our bank account – please note our payment terms are immediate settlement, without exception. In the event of any payment issues, please email the SFE administrator [email protected]. 

The price payable will be the price that was shown on the website at the time of placing your order, booking on to an event or webinar or making a payment relating to your SFE membership. If you subsequently amend your order or change your booking, the price will be amended as applicable at the time the amendment is confirmed.

Username and password security

At the time of your first registration on our website, you will have created a username and password. You are entirely responsible for the safety and security of these and must not disclose them to anyone else. You are also responsible for all orders placed with us or information given to us under your username in combination with your password. You must immediately notify us of any unauthorised use of your username and/or password or any breach of security known to you.

Event and webinar booking and cancellation policy

All event and webinar bookings are non-refundable.

If you are no longer able to attend an event or webinar that you have booked for, we are happy for the booking to be moved to another person. In the event of an exceptional circumstance, we may be able to transfer the amount paid as credit towards another future event or webinar booking. Please email the SFE administrator [email protected] as soon as possible, in this circumstance.

Once we receive and acknowledge payment for your booking, this will secure your place at the event or webinar, and you will receive an email confirmation. If payment has not been made prior to the event or webinar, your place will not be reserved, as all payments must be made in advance of the event or webinar as our payment terms are immediate settlement.

Non-attendance at an event or webinar for any reason does not entitle you to a refund.

Variation to or cancellation of an event or webinar advertised event by us

SFE will not be held liable for circumstances beyond its control, which lead to the cancellation or variation of an event or webinar. All speakers at the time of advertising are correct but may be subject to variation without notice.

We will notify you before an event or webinar, should it be cancelled for any reason, as soon as we can. Our maximum liability to you will be limited to the total price that you have paid to us for the event or webinar. 

New membership

Initial payment for joining SFE must be made at the time of application, and membership benefits will not be available until all the membership criteria have been met and payment for the first year of membership has been received and processed and membership has been approved. Membership to SFE is on an annual rolling basis and the SFE membership subscription fee is payable annually.

Payment for SFE membership cannot be refunded once paid. If membership is cancelled part-way through a membership year, then no refund will be offered. This does not affect the statutory right to cancel within the 14-day cooling off period from initial application to join SFE.

Member renewals

Members will be sent details of their membership renewal 30 days before their renewal date. The renewal form and payment must be completed before the renewal date.

Where the membership fee is not paid by the renewal date, membership to SFE shall be deemed to have lapsed and the member will lose the right to hold him/herself out as a member of SFE and will lose all membership benefits.

Any members not wishing to renew their membership must notify us in writing prior to the start of the new membership year. Unless written notice has been received and acknowledged by us prior to the renewal date, the renewal subscription will remain due and any subsequent resignation of SFE membership will be effective from the next renewal date.

Terms & conditions last updated 12th February 2021